FAQ

Payments & Ordering

Q: Is my order secure?
A: Yes. We use a Secure Payment Gateway provided by WorldPay, the leading secure online Credit/Debit card processor. Your credit card details will be passed securely over the internet.

Q: What Credit/Debit cards do you accept?
A: We accept all major Credit/Debit cards SECURELY over the internet. Security and fraud protection is provided by WorldPay, the leading secure online Credit/Debit card processor. The cards we accept include: MasterCard, Visa, Visa Electron, Solo, Delta, JCB, Maestro.

Q: FREE Shipping:
A: Shipping is free worldwide! Each DVD costs 24.95 (GBP) incl. VAT and incl. Postage & Packing.

Q: Returns: Can I return the DVD(s) ordered?
A: Yes, you may return your purchased DVD(s) within 7 (seven) days, starting from the date you received them but only if they are in their original condition, unopened, in the original wrapping and not used in any way. Subject to those provisos we will refund your Credit/Debit card in full. If you wish to return DVDs to us you would need to pay the return postage and packing and do the following :

1.) Send us an e-mail to: stating that you are returning the DVDs.
2.) Send the DVD(s) to:
3.) When we receive your DVDs and if they are in their original, unopened state, we will make a refund to your Credit/Debit card within 10 (ten) working days.

Q: Shopping basket: How does it work?
A: To purchase one or more films, just click on the button "Add to Basket", which is available on each film's page. Then this film will be added to your shopping basket, after which you have two options:
1. You continue to checkout to complete your order and make a payment by pressing the button "Checkout >", or
2. You return to the web site and continue browsing or adding more films to your shopping basket.

E-Newsletter & Subscriptions

Q: Why subscribe?
A: If you are interested in our films and our DVDs, you will be the first to receive latest news about upcoming releases, artists and new productions.

Q: How do I subscribe?
A: On our contact-page enter your e-mail address in the specified box and hit the "submit" button. You will then receive a confirmation request e-mail asking you to confirm your subscription by clicking on a link inside this e-mail.

Q: How do I un-subscribe?
A: You have two options:
1. You can remove yourself from our list by going to the contact-page, entering the e-mail address you wish to remove in the specified box, selecting the un-subscribe option and hitting the "submit" button.
2. Inside each e-mail we send you, there is a direct un-subscribe link at the bottom of the e-mail. By clicking on it, you will automatically be removed from our database and will no longer receive news or updates about Allegro Films. Alternatively